Terms of service
Last updated: September 9, 2026
OVERVIEW
Welcome to FangHollow.
The terms “we”, “us” and “our” refer to FangHollow, a brand operated by Privalis Imperium, Lda.
FangHollow operates this website and online store, including all related information, content, features, products and services offered through the website (collectively, the “Services”).
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced on our website, govern your access to and use of the Services.
By visiting our website, browsing our store, placing an order or otherwise using the Services, you agree to these Terms of Service.
If you do not agree to these Terms, you should not use the Services.
SECTION 1 - ELIGIBILITY AND CUSTOMER INFORMATION
By using the Services, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.
When placing an order, you may be required to provide information including your name, email address, billing information, payment information and shipping address.
You agree that all information you provide is accurate, complete and current.
You are responsible for maintaining the confidentiality of any customer account credentials associated with our Services.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to present our products as accurately as possible, including their appearance, dimensions, features and colors.
However, colors and appearance may vary slightly depending on your screen, device settings, lighting conditions and photography.
Product descriptions, specifications, pricing and availability may be updated from time to time without prior notice.
We reserve the right to modify, discontinue or limit the availability of any product at any time.
Pet Product Use and Safety
Certain FangHollow products are designed as Halloween, costume or decorative accessories for dogs.
Unless expressly stated otherwise on the product page, these products should not be relied upon as professional restraint equipment, veterinary equipment, protective equipment or as a substitute for a purpose-designed safety muzzle.
Pets should be supervised while wearing FangHollow costume accessories.
Customers are responsible for choosing an appropriate size and ensuring that the product fits their dog correctly.
The product should be removed immediately if the animal shows signs of discomfort, distress, restricted breathing, overheating or abnormal behavior.
Costume accessories should not be worn for prolonged periods or during strenuous physical activity.
FangHollow is not responsible for injury or damage caused by improper sizing, misuse, alteration of the product, failure to supervise the animal or use contrary to the instructions provided.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable consumer law.
SECTION 3 - ORDERS
When you place an order through FangHollow, you are making an offer to purchase the selected products.
An automated order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to decline, cancel or limit an order where reasonably necessary, including in cases involving:
- suspected fraud or unauthorized payment;
- incorrect pricing or product information;
- product unavailability;
- shipping restrictions;
- unusually large quantities;
- technical or payment processing errors.
If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.
Please review your order carefully before submitting it.
Once fulfillment or processing has begun, we may not be able to change or cancel the order.
Returns, exchanges and refunds are governed by our Refund Policy, available through our website.
SECTION 4 - PRICING AND PAYMENT
Product prices and promotional offers may change without prior notice.
The price applicable to your order will be the price displayed at checkout when you submit the order.
Any applicable shipping charges, taxes or other charges collected by FangHollow will be displayed before you complete your purchase.
Promotional offers may be subject to additional conditions.
You agree to provide complete and accurate billing and payment information.
You represent that you are authorized to use any payment method submitted for an order.
Payments may be processed through other third-party payment providers made available through our checkout.
SECTION 5 - PROMOTIONS AND QUANTITY OFFERS
FangHollow may offer promotional pricing, quantity discounts, bundles or limited-time offers.
Promotional conditions will be displayed on the relevant product page, advertisement or checkout where applicable.
Where a quantity-based offer is available, the promotional price may depend on purchasing the required quantity in the same order.
Promotions cannot be combined unless expressly stated otherwise.
We reserve the right to modify or discontinue promotional offers at any time before an order has been placed.
SECTION 6 - SHIPPING AND DELIVERY
Shipping destinations, available shipping methods and estimated delivery information are described in our Shipping Policy and, where applicable, during checkout.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, public holidays, transportation disruption or exceptional demand.
We will make reasonable efforts to assist customers where an order experiences an unusual delivery problem.
Customers are responsible for providing a complete and accurate delivery address.
FangHollow is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.
Risk of loss transfers to the customer when the parcel has been successfully delivered to the shipping address supplied in the order, subject to applicable consumer law.
SECTION 7 - RETURNS AND REFUNDS
Returns, refunds, damaged items and order issues are governed by our Refund Policy, available through our website.
Customers should contact us at support@thefanghollow.com before returning a product.
Products returned without prior authorization may not be accepted.
Nothing in these Terms limits any mandatory consumer rights applicable to your purchase.
SECTION 8 - INTELLECTUAL PROPERTY
The FangHollow website and its content, including the FangHollow name, logo, branding, graphics, written content, website design, photographs, videos and other materials, are owned by FangHollow, Privalis Imperium, Lda, our licensors or other applicable rights holders.
Such materials are protected by applicable intellectual property laws.
You may use the website only for personal and non-commercial purposes.
You may not reproduce, copy, distribute, modify, publish, sell, license, exploit or commercially use FangHollow content without prior written permission, except where permitted by law.
SECTION 9 - OPTIONAL THIRD-PARTY TOOLS
Certain functionality available through our website may be provided by third parties.
We do not necessarily control these third-party tools and their availability may change.
Your use of third-party services may also be governed by the terms and privacy policies of the relevant provider.
SECTION 10 - THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, security, accuracy, availability or privacy practices of third-party websites.
Accessing a third-party website is at your own discretion.
You should review the relevant third party's terms and privacy policies before using their services.
SECTION 11 - PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy, available through our website.
For more information regarding our collection and use of personal information, please review our Privacy Policy.
SECTION 12 - REVIEWS, FEEDBACK AND USER CONTENT
If you provide us with reviews, comments, photographs, suggestions or other feedback, you represent that you have the legal right to provide that content.
You grant FangHollow a non-exclusive, worldwide, royalty-free right to use, reproduce, display and publish such content for legitimate business purposes, including promoting and improving our Services, unless prohibited by applicable law.
You must not submit content that:
- infringes another person's rights;
- contains unlawful, abusive or defamatory material;
- contains malicious software;
- intentionally misrepresents your identity or experience.
We may remove content that violates these Terms or applicable law.
SECTION 13 - ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or delivery estimates.
We reserve the right to correct such information and, where reasonably necessary, cancel or modify an affected order.
If a paid order is cancelled because of an error on our part, the applicable amount will be refunded.
SECTION 14 - PROHIBITED USES
You may not use the Services:
- for unlawful or fraudulent purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to harass, threaten or harm another person;
- to transmit malware or malicious code;
- to obtain unauthorized access to systems or information;
- to collect personal information unlawfully;
- to interfere with the security or operation of the Services;
- to impersonate another individual or business;
- to conduct unauthorized scraping, automated extraction or similar activity.
We reserve the right to restrict or terminate access to the Services where these Terms are materially violated.
SECTION 15 - TERMINATION
We may suspend or terminate access to all or part of the Services where reasonably necessary, including where these Terms have been materially violated.
Termination does not affect rights or obligations that arose before termination.
Provisions that by their nature are intended to survive termination will continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
We make reasonable efforts to ensure that our website and Services operate correctly.
However, except where prohibited by applicable law, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.
Products are provided subject to the specifications and warranties, if any, described on the relevant product page and to any mandatory rights available under applicable consumer law.
Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, FangHollow and Privalis Imperium, Lda will not be liable for indirect, incidental, special or consequential losses resulting from the use of the Services or products purchased through the Services.
This limitation does not apply where liability cannot legally be limited or excluded, including where applicable law provides mandatory consumer protections.
Nothing in these Terms is intended to exclude or limit liability for fraud, intentional misconduct or any other liability that cannot legally be excluded.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify FangHollow, Privalis Imperium, Lda and our service providers against third-party claims arising directly from your unlawful use of the Services or material violation of these Terms.
This section does not affect any mandatory rights available to consumers.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.
The remaining provisions will remain valid and enforceable.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
A failure by FangHollow to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
These Terms, together with our policies and any additional terms displayed in connection with a particular purchase or promotion, constitute the agreement governing your use of the Services.
SECTION 21 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is legally required.
We may transfer our rights and obligations in connection with a restructuring, merger, sale of business or similar transaction, subject to applicable law.
SECTION 22 - GOVERNING LAW
These Terms and any agreements through which we provide the Services are governed by the laws of Portugal.
If you are a consumer, nothing in these Terms deprives you of mandatory consumer protection rights that apply under the laws of your place of residence.
Any dispute will be subject to the competent courts determined under applicable law.
SECTION 23 - CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements or other operational needs.
The most current version will be available on this page.
Where required by law, we will provide appropriate notice of material changes.
The “Last updated” date at the top of these Terms indicates when the latest revision took effect.
SECTION 24 - CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
FangHollow
Email: support@thefanghollow.com
FangHollow is operated by:
Privalis Imperium, Lda