Refund policy

RETURN & REFUND POLICY

We want you and your dog to be happy with your FangHollow order. If something isn't right, we're here to help.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unworn by a pet, undamaged, and in its original condition and packaging. Proof of purchase may be required.

To request a return, contact us at support@thefanghollow.com before sending anything back.

If your return is approved, we will provide instructions on where and how to return your item. Items returned without prior authorization may not be accepted.

Please do not send your return to the address shown on the shipping package unless specifically instructed by our support team.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@thefanghollow.com and include your order number and clear photos of the issue.

Once verified, we will arrange an appropriate solution, which may include a replacement or refund at no additional cost to you.

Wrong Size / Fit

Please check our Size Guide carefully before ordering.

If you ordered the wrong size, you may request a return within 14 days of delivery, provided the item has not been worn by your pet and remains in its original condition.

Return shipping costs for size-related or change-of-mind returns are the customer's responsibility.

Hygiene & Used Items

Because FangHollow products are worn around a dog's mouth and face, items that have been worn, used, soiled, damaged, or altered cannot normally be returned for hygiene reasons.

This does not affect claims relating to items that arrived defective, damaged, or incorrect, or any rights provided by applicable law.

Cancellations

Orders may begin processing shortly after they are placed.

If you need to cancel or modify your order, contact us immediately at support@thefanghollow.com.

We will do our best to accommodate your request, but we cannot guarantee cancellations or changes once an order has entered processing or shipping.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund after it has been issued.

Original shipping charges, where applicable, are non-refundable unless the item was defective, damaged, or incorrect.

If more than 15 business days have passed since your refund was approved, please contact us at support@thefanghollow.com.