Privacy policy
Last updated: September 9, 2026
FangHollow operates this online store and website, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”).
This Privacy Policy explains how FangHollow collects, uses, stores, and discloses personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our store, we may collect or process the following information:
- Contact information, including your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, including products viewed, purchased, returned, exchanged, or cancelled.
- Payment information, including payment method, transaction information, and payment confirmation. Payment information may be processed directly by third-party payment providers.
- Account information, if customer accounts are available, including login information, preferences, and settings.
- Communications, including information you provide when contacting FangHollow customer support.
- Device and technical information, including IP address, browser type, device information, network connection, and other identifiers.
- Usage information, including how you browse, interact with, and use our website.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, contact us, subscribe to our emails, or otherwise provide information to us.
- Automatically when you browse our website, including through cookies and similar technologies.
- From other service providers that help us operate our store.
- From payment processors, fulfillment providers, shipping partners, advertising platforms, and other business partners where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information to:
Process and Fulfill Orders
We use your information to process payments, confirm orders, arrange fulfillment, organize shipping, provide delivery updates, and handle returns, refunds, or customer service requests.
Provide Customer Support
We use your information to respond to questions, resolve problems, provide order assistance, and maintain our relationship with you.
Improve Our Store
We may use information about how customers interact with our website to improve our products, website experience, marketing, and Services.
Marketing and Advertising
Where permitted by law, we may use your information to send promotional emails, communicate special offers, advertise FangHollow products, and measure the effectiveness of our advertising.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.
Security and Fraud Prevention
We may use personal information to detect, investigate, and prevent fraudulent, illegal, malicious, or unauthorized activity and to protect our customers, our business, and our Services.
Legal Compliance
We may process information when necessary to comply with applicable laws, regulations, legal proceedings, government requests, or to enforce our policies and contractual rights.
How We Share Personal Information
We may share personal information with third parties when reasonably necessary to operate our business and provide our Services.
These third parties may include:
- Payment processors
- Order fulfillment providers
- Shipping and logistics providers
- Customer support providers
- IT and cloud service providers
- Analytics providers
- Advertising and marketing platforms
- Professional advisers
- Government authorities where legally required
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.
We do not disclose personal information to third parties for unrelated purposes without an appropriate legal basis.
Order Fulfillment and Shipping Partners
FangHollow may work with third-party fulfillment, sourcing, logistics, and shipping partners in order to process and deliver customer orders.
Information necessary to fulfill an order, such as your name, shipping address, phone number, and order details, may be shared with these service providers.
These providers receive only the information reasonably necessary to perform the services requested.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate essential website functions
- Remember preferences
- Analyze website traffic
- Improve the shopping experience
- Measure advertising performance
- Provide relevant advertising
Depending on your location, you may be given options to manage or reject certain non-essential cookies.
You can also manage cookies through your browser settings.
Third-Party Websites
Our Services may contain links to websites or services operated by third parties.
FangHollow is not responsible for the privacy, security, accuracy, or practices of third-party websites.
We recommend reviewing the privacy policies of any third-party services you choose to use.
Children's Privacy
The Services are not intended for children under the age required to legally make purchases or provide consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage can guarantee absolute security.
Customers should avoid sending sensitive or confidential information through unsecured communication channels.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors such as:
- Completing and documenting transactions
- Providing customer support
- Maintaining business records
- Preventing fraud
- Resolving disputes
- Complying with tax, accounting, regulatory, and legal obligations
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
These rights are not absolute and may be subject to exceptions provided by applicable law.
We may need to verify your identity before processing certain privacy requests.
European Economic Area and United Kingdom
If you reside in the European Economic Area or United Kingdom, applicable privacy legislation may provide additional rights concerning the processing of your personal information.
Where processing is based on consent, you may withdraw your consent at any time.
Where applicable, you may also have the right to object to or request restriction of certain processing activities.
You may lodge a complaint with the data protection authority responsible for your jurisdiction.
International Data Transfers
FangHollow and certain service providers may process or store personal information outside the country in which you live.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information, including recognized contractual mechanisms such as Standard Contractual Clauses.
Marketing Communications
If you subscribe to FangHollow marketing emails, we may send information about products, Halloween releases, promotions, discounts, and other FangHollow updates.
You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.
Unsubscribing from marketing does not prevent us from sending transactional communications relating to orders, payments, shipping, refunds, or customer service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal obligations, or regulatory requirements.
When we make changes, we will update the “Last updated” date shown at the top of this Policy.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us at:
FangHollow
Email: support@thefanghollow.com
For matters where applicable law requires identification of the legal entity responsible for the processing of personal information:
Privalis Imperium, Lda