Shipping policy
Last updated: September 9, 2026
Thank you for shopping with FangHollow. We want your order to reach you as smoothly as possible. Please review the information below regarding processing, shipping and delivery.
FREE U.S. SHIPPING
FangHollow currently offers FREE standard shipping on orders delivered within the United States.
There is no minimum purchase required unless otherwise stated during a specific promotion.
Any standard shipping and customs handling required for delivery to the United States is arranged as part of our fulfillment process.
ORDER PROCESSING
Orders are prepared for shipment within approximately 2–4 business days after payment has been successfully confirmed.
Processing time is separate from shipping transit time.
Business days are Monday through Friday and exclude public holidays.
During periods of unusually high demand, including the weeks leading up to Halloween, processing may occasionally take slightly longer.
ESTIMATED DELIVERY TIME
Once your order has been processed and dispatched, estimated delivery to the United States is:
8–12 business days
This means the estimated total time from placing your order to delivery is approximately:
10–16 business days
Please note that these are estimates and not guaranteed delivery dates.
Carrier delays, severe weather, transportation disruptions, public holidays, unusually high seasonal demand or other circumstances outside our reasonable control may affect delivery times.
ORDER TRACKING
Where tracking is available, you will receive tracking information by email after your order has been dispatched.
Please allow some time after receiving your tracking number for the carrier's system to update.
Tracking information may occasionally take a few business days to display movement after dispatch.
HALLOWEEN ORDERS
FangHollow products are particularly popular during the Halloween season.
Because demand and carrier volumes may increase significantly as Halloween approaches, we strongly recommend placing your order as early as possible.
We cannot guarantee delivery before Halloween or any other specific date unless such a guarantee is expressly stated at the time of purchase.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number, where applicable
- City
- State
- ZIP code
If you notice an error in your shipping information, contact us as quickly as possible at support@thefanghollow.com.
We will make reasonable efforts to correct the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
FangHollow is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
DELIVERY ISSUES
If your order appears to be significantly delayed, lost in transit or delivered incorrectly, please contact us at:
Please include your order number and the email address used when placing your order.
We will review the available tracking information and work with the shipping provider where appropriate to help resolve the issue.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location.
- Check with household members or neighbors.
- Allow up to 24–48 hours, as some carriers may mark packages as delivered shortly before final delivery.
- Contact the relevant carrier where possible.
If you are still unable to locate your order, contact us at support@thefanghollow.com and we will review the situation with you.
DAMAGED OR INCORRECT ORDERS
If your product arrives damaged, defective or you receive the wrong item, please contact us as soon as possible at:
Include your order number and clear photographs of the product and packaging where relevant so that we can evaluate the issue.
Damaged, defective and incorrect items are handled in accordance with our Refund Policy and applicable consumer law.
DELIVERY DELAYS
Although we work to ensure orders arrive within the estimated timeframe, shipping delays can occasionally occur.
Delivery estimates are not guarantees and FangHollow cannot be held responsible for reasonable delays caused by shipping carriers, weather events, customs processing, transportation disruptions, public holidays or other circumstances outside our reasonable control.
Nothing in this Shipping Policy limits any rights you may have under applicable consumer law.
CONTACT US
If you have any questions regarding shipping or an existing order, please contact:
FangHollow
Email: support@thefanghollow.com
FangHollow is operated by:
Privalis Imperium, Lda